There are more window cleaning “companies” in the Medford area than most homeowners realize — some legitimate businesses, some guys with a bucket and a squeegee looking for quick cash. I’ve been doing this professionally in Jackson County long enough to know what separates a company you can trust from one that’ll leave streaks, ghost without finishing, or worse — cause property damage with no insurance to cover it. Here’s exactly what to check.

1. Are They Licensed and Insured in Oregon?

This is non-negotiable. Oregon requires window cleaning companies operating as a business to be registered with the CCB (Construction Contractors Board) for certain services, and carry general liability insurance. Ask for a Certificate of Insurance — a legitimate company provides this without hesitation. If anything breaks — a pane, a screen, a decorative item inside the home — their insurance covers it. Without insurance, you’re paying out of pocket for damage caused by someone you hired.

2. Do They Have Local Google Reviews?

Look for a Google Business Profile with real reviews from Medford, Ashland, and Jackson County customers — not generic 5-star reviews with no location context. Read the 3-star reviews too. How does the company respond? A professional who takes negative feedback seriously and resolves issues is far more trustworthy than a company with 50 unverified 5-stars and zero engagement. We’re proud of our 100+ local reviews on Google — read them yourself.

3. Do They Use Professional Equipment?

Ask what system they use for exterior cleaning. The gold standard is a water-fed pole with deionized water (0 ppm TDS) — this produces streak-free, spot-free results that last significantly longer than bucket-and-squeegee methods. If a company is using dish soap and a garden hose, you’ll see streaks and mineral deposits within days. Professional equipment is a real differentiator in Southern Oregon’s hard water environment.

4. Is the Quote Detailed and Transparent?

A professional quote tells you exactly what’s included: which windows, interior or exterior, screens, tracks, frames. Vague quotes that just say “$X for window cleaning” often lead to disputes about what was or wasn’t covered. We quote in writing, specifying everything — so there are zero surprises.

5. Do They Offer a Satisfaction Guarantee?

Any professional company stands behind their work. We guarantee every job — if you’re not happy with the result, we come back and fix it free. No arguing. No invoices. That’s what a satisfaction guarantee means. If a company doesn’t offer this, ask yourself why.